These terms and conditions apply to the contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. Last update September 2020.
Our classes are weekly ongoing / membership-based classes. Pupils remain in the same class until they progress to the next level (or you request to change time). At this point a different class is selected to accommodate and further their progression. Every September our schedule changes for all pupils to allow for new school, nursery and household schedules.
ad hoc & private lessons (non-members)
We offer a limited number of ad hoc lessons as well as courses of private lessons.
All lessons are offered on an ongoing membership basis and run for 12 months of the year from September to the end of August. This excludes private lessons and lessons ad hoc where single lessons can be booked.
Ongoing swimming fees are payable monthly in advance by Direct Debit. These are calculated on 4 lessons per month over a 12-month period from September to August allowing for 48 teaching weeks per year.
Direct Debits are collected on the 5th day of each calendar month or the first banking day thereafter. Should your direct debit be declined, we will try a further two times to collect again. Courses of private lessons and ad-hoc lessons must be paid in full prior to the lessons starting.
Upon enrolment, a non-refundable registration fee of £60 is payable per swimmer for ongoing classes. Registration fees do not apply to ad hoc and private lessons.
These are for lessons received prior to your direct debit commencing.
We use an online platform GoCardless for the collection of direct debits. Upon completion of your online registration forms you will be asked to set up your direct debit via GoCardless.
holiday credit (direct debit amendment)
Each pupil’s membership will be entitled to a direct debit amendment for a maximum of 4 lessons per year. This can be taken as a four-week block or divided throughout the year between September to the end of August.
Please note: We require a minimum of two weeks written notice (via email) prior to activating your direct debit amendment. Requests received before 20th of the month will be reflected in the following month’s direct debit.
Requests received after 20th of the month will be reflected up to 7 weeks later. Your direct debit will then be amended to reflect the number of lessons you will miss for that request. Holiday credits not used within the year cannot be rolled over to the following year, and will be lost.
cancellation of membership
4 weeks notice is required in writing (via email) for the cancellation of lessons. Once your cancellation has been received, we will respond by confirming the date of your last lesson and details of your final payment – if any. Should any fees be due, this amount will be collected via your existing direct debit.
Once this final payment has been received, we will confirm cancellation of your membership with you via email, receipt of the final payment as well as the cancellation of your direct debit by us. We ask that you do not cancel your direct debit before this point. On occasion a refund will be due. Should your refund be made in the form of a cheque, please note that we can only honour payments by cheque if they are cashed within 6 months from the date of issue.
Please be certain of your cancellation as the registration fee will be applied again upon re-registration.
For payment of other services such as private lessons, ad-hoc lessons and shop items, we accept most major debit and credit cards. We do not accept American Express.
private & ad-hoc swimming lessons (non-members)
Upon booking, payment must be made in full to secure your booking. We are under no obligation to refund or transfer your payment in the event that you are unable to attend part of or the entire course of lessons.
Punctuality is essential – latecomers disrupt lessons and may not be accepted into the class.
Any lessons missed cannot be made up. As a courtesy, please inform reception in advance for extended absences. On occasion, due to unforeseen circumstances Lsst Ltd may have to cancel lessons.
On such occasions as much notice as possible will be given and make up class for the missed lesson will be arranged. Please note outstanding make ups lessons not booked have an expiry of 6 months from the date of the missed lesson. Please note: Make up lessons cannot be arranged for missed make up lessons.
For health conditions that lead to missed lessons, a doctor’s note documenting the absence will be required. Only upon submission of this note can allowances in the form of make-up classes be considered. This includes anyone suffering from ear infections, chicken pox and conjunctivitis, who should not attend swimming until the symptoms have cleared.
Under no circumstances must anyone suffering from symptoms or occurrences of diarrhoea and vomiting attend swimming until they have been fully clear of these symptoms for at least 48 hours prior to the lesson, and after receiving confirmation to swim again from your doctor.
nut free zone
Please note that our premises are nut free zones. For the safety of our children with nut allergies, we request that NO nuts or products containing nuts are brought or consumed on the premises.
Easter and Christmas are our standard club breaks. Members are not charged for these periods; please take note of the specific dates upon registration. These are also posted on our website and on the notice board. For the sake of continuity, we do not break for half term.
We are under no obligation to refund lessons missed due to a pool closure caused by adverse weather, likewise if you are unable to attend lessons due to adverse weather local to you while the pool remains open. We will make reasonable attempts to reschedule lessons should they be affected by adverse weather however this is not automatic and will take time to arrange.
change of members details
increase of costs
Lsst Ltd reserves the right to increase membership costs. All members will be given sufficient notice in advance.
For last minute changes that affect many customers, Lsst will communicate mainly via direct email as well as email blasts from our database. This correspondence can land in your junk/spam box. Please check your junk/spam mailbox regularly to avoid missing any important correspondence from us.
terms & conditions
From time to time we may update these terms and conditions by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 7 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.
For insurance reasons, failure to agree to and submit our terms and conditions prior to your first lesson means your child will not be able to attend his/her first lesson or any lesson thereafter until the terms and conditions have been received. As a specific class will have been allocated for your child, fees will still be due in the event the terms and conditions have not been submitted.
Strictly no children are to be left unattended. Outside of their class all children are the sole responsibility of the parent or carer. Parents or carers must not leave the premises during their child’s lesson.
Parents/Carers are responsible for the security and safe use of all personal property including money, mobile phones, keys, watches, computers etc. and Lsst Ltd shall not be responsible for any loss of or damage to any such property.
News, general and specific notices are displayed mostly throughout the teaching facilities and some are communicated via email.
accident and injury
In the event of an accident, an accident report form (available at reception) must be completed and signed by a parent/guardian as well as the teacher – should the accident happen in the pool. Lsst Ltd staff hold general & paediatric first aid certifications and take every precaution in the protection and safeguarding of all club members. Safety Notices are prominently displayed throughout the facility, please take note of these and ask any of your visitors to do the same.
Parents and carers are permitted to watch the lessons once a month, with a maximum of 2 members per family. To reduce distraction during the lessons we require full co-operation therefore please observe quietly. Exceptions (apart from parents who work full time and Grandparents visiting from afar) to our watching week policy cannot be made. Please take note of our watching week procedures on our website.
video and photography
Video and photography are not permitted anywhere in our facilities.
A complaint about any matters relating to Lsst Ltd, its policies or administration should be directed in writing to the administration department. Any reasonable complaint shall receive fair and proper consideration and a timely response.
photographs, images and promotional material
It is the custom and practice of Lsst Ltd. to include some photographs or images of pupils in our promotional material, social media, website or to publicise events and the achievements of our pupils. These images may be taken in and around the swim school and will not be used by Lsst Ltd for any other purpose.
We will never include the names and ages of the pupil without prior consent from the parents. If you do not consent for your child to be photographed you can ‘Opt Out’. Simply send an email to email@example.com stating your request to ‘Opt Out’. We will respond by acknowledging your request.
Lsst Ltd are committed to providing a safe and positive environment for all our pupils and take all necessary steps to ensure that good practice procedures at our clubs are adhered to. Our full safeguarding policy can be viewed here. A copy is also held and can be viewed at your chosen club.
questions & queries
For general questions and queries please speak to reception. For pupil progress updates and or concerns, please direct these in writing to firstname.lastname@example.org, your email will be forwarded to the relevant person. It is important that instructors are not disturbed or interrupted at the poolside.
A waiver of any right or remedy under the contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by Lsst Ltd to exercise any right or remedy provided under the contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
third party rights
Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
The contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the contract or its subject matter or formation.
Any diversion from the above terms and conditions are gestures of goodwill on the part of Lsst Ltd.
Do not come swimming if your child or attending adult have any of the following symptoms; a temperature or fever (over 37.8°C) in the last 48 hours; a new persistent cough in the last 48 hours; loss or change to sense of smell or taste; if you live in the same house as someone who has developed the above symptoms or has had a positive COVID-19 test in the last 14 days.
covid safe attendance procedures
Due to Government restrictions our facilities have covid safe procedures in place. In order for us to remain operating, we ask that everyone visiting our premises adhere to these specific procedures. Should you need a copy of our procedures please email email@example.com and we will be happy to provide them for you. Alternatively you can view our Covid safe procedures here.
In the event you need to self-isolate, please contact us at firstname.lastname@example.org.
outside of Coronavirus
(for a copy of our Covid safe procedures email email@example.com)
Lesson duration is 30 minutes except for level 9 and the swim squad, which are 45 and 60 minutes respectively.
All children should avoid eating 1 hour prior to their lesson. This does not apply to infants.
Siblings are not permitted to run around the facility.
The wearing of loose-fitting swimwear or baggy shorts is not advisable as it prevents ease of movement in the water. For health and safety reasons, all babies must wear two layers – swim nappies with a fitted swimming costume over.
It is compulsory for all pupils to wear swimming caps except in the cases of babies with little hair. Swimming caps keep hair out of the face and eyes and help maintain pool hygiene. Please ensure all swim caps and goggles are fitted before the lesson commences. All adults entering the pool are required to tie their hair up accordingly or wear a swim cap.
To ensure that a high standard of water hygiene is maintained, all pupils and accompanying adults must shower before entering the pool.
Water is precious so please be respectful of the use of water and teach our children to be the same.
All children must be accompanied by an adult when visiting the toilet facilities. Pupils are required to visit the toilet and blow their nose before the commencement of lessons. Each toilet is furnished with a potty and child toilet stand. Please clean these thoroughly after use and leave them as you would like to find them. Nappy bags are provided. Please make use of these and discard them in the appropriate bins. Should nappy bins not be provided, we ask that you take foul nappies away with you.
At our Chiswick club, a dedicated change area for mothers with babies under the age of 2 years is located upstairs, and for fathers with babies or children there is a dedicated change area down stairs. A unisex changing area is also available for over 2’s. At our Bucks club there are dedicated baby change areas in the pool hall and mixed change areas just off reception. No food is permitted in any changing areas. Please note: all change areas are open to all ages from 4pm onwards.
babies and nappies
Please ensure you follow our ‘used and unused’ baby change mat system that we have in place to ensure necessary hygiene measures are met for our little swimmers. Nappy bags are provided. Please make use of these and discard them in the appropriate bins.
Please bring your own.
Lsst Ltd cannot be held responsible for any damage, loss of personal property. The facility is equipped with lost property bags so please ask reception if you think you have lost something on our premises. At the end of each month, any remaining items not claimed will be donated to charity.
For the comfort of everyone we ask all visitors, carers and pupils to keep noise levels to a minimum. For everyone’s safety – do not let the children in your care run in these areas in order to avoid slips and trips. Please encourage them to tidy up after themselves. Your cooperation is appreciated.
For your comfort we have a CCTV system to enable daily viewing of the classes. On occasion some major sports events may also be shown on this screen. The children’s TV area plays cartoons. These facilities are not available at all clubs.
For health and safety reasons, everyone is required to remove their shoes before entering the waiting room, changing areas and the pool hall. For convenience and safety, do not allow shoes to obstruct the entrance. Please ensure that the correct pair of shoes is worn upon leaving the premises.
Lsst Ltd cannot be held liable for any loss or damage to push chairs or property left in them. Please ensure no valuables are left in the pushchair and that when leaving the premises, that you have the correct pushchair. Pushchairs are not allowed past the reception area of any of our clubs.
scooters and bicycles
These can be left in the reception area provided they are placed properly and do not cause any obstruction. If you are unsure where to leave yours please ask at reception.
upstairs playroom (chiswick only)
This area is for the benefit of all our children but has also been designed to help parents when they have more than one child with them. It is located next to the upstairs changing room allowing your little one to be in a safe and comfortable environment that is in view while you get your other children ready before and after swimming. Please do not eat in this area and encourage your children to keep it neat upon leaving.
eating and drinking
No food (other than water and necessary baby’s formula and milk in a bottle) is allowed in the pool and changing areas.
LSST is a private club and Right of Admission is reserved.