Lsst Ltd terms and conditions apply to the contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
Our classes are weekly ongoing / membership-based classes. Pupils remain in the same class until they progress to the next level (or you request to change time). At this point a different class is selected to accommodate and further their progression. Every September our schedule changes for all pupils to allow for new school, nursery and household schedules.
1. ad hoc & private lessons (non-members)
We offer a limited number of ad hoc lessons as well as courses of private lessons.
All lessons are offered on an ongoing membership basis and run for 12 months of the year from September to the end of August. This excludes private lessons and lessons ad hoc where single lessons can be booked.
Ongoing swimming fees are payable monthly in advance by Direct Debit. These are calculated on 4 lessons per month over a 12-month period from September to August (end) allowing for 48 teaching weeks per year. Direct Debits are collected on the 5th day of each calendar month or the first banking day thereafter. Should your direct debit be declined, we will try a further two times to collect again. Courses of private lessons and ad-hoc lessons must be paid in full prior to the lessons starting.
4. registration fee
Upon enrolment, a non-refundable registration fee of £60 is payable per swimmer for ongoing classes. Registration fees do not apply to ad hoc and private lessons.
5. advance fees
These are for lessons received prior to your direct debit commencing.
6. direct debit
We use an online platform GoCardless for the collection of direct debits. Upon completion of your online registration forms you will be asked to set up your direct debit via GoCardless.
7. missed lesson allowance
Each individual membership includes a missed lesson allowance of up to 4 lessons per year. This means that for any lesson missed (up to a maximum of 4) your direct debit will be reduced to reflect the number of class/es you will not attend.
This allowance is primarily for lessons you cannot attend due to school and nursery activities and/or sport events, holidays and unforeseen circumstances. For lessons missed due to medical reasons, please refer to our illness clause no.18 within these terms and conditions.
It is not a requirement to use your missed lesson allowance but it must be noted that the allowance per membership does not carry over to the next teaching year, and any allowance not used will expire on the last teaching day in August.
This allowance is subject to the following conditions:
- Allowances can be used as a four-week block, or the 4 lessons can be divided throughout the year between September to the last teaching day in August.
- When an allowance request has been issued, it cannot be reversed and no exceptions can be made.
- Allowances cannot be backdated.
- Allowance requests received before 20th of the month will be reflected in the following month’s direct debit.
- Allowance requests received after 20th of the month will be reflected up to 7 weeks later.
- Your direct debit will then be reduced to reflect the number of lessons you will miss for each allowance request.
- Allowance not used within the year cannot be rolled over to the following year, and will be lost.
- Allowance cannot be used as the 4-week cancellation notice period.
- Allowances begin when you start your membership.
- Allowance – is pro-rated depending on when you start lesson in that year and can be rounded either up or down.
- Cancellations within 2 months of your start date may be subject to charges for excess allowance taken (if any).
8. cancellation of membership
4-week notice is required in writing (via email) for the cancellation of lessons. Once your cancellation has been received, we will respond by confirming the date of your last lesson and details of your final payment – if any. Should any fees be due, this amount will be collected via your existing direct debit. Once this final payment has been received, we will confirm cancellation of your membership with you via email, receipt of the final payment as well as the cancellation of your direct debit by us. We ask that you do not cancel your direct debit before this point. On occasion a refund will be due. We will request your bank details once in order to process any refund due. Please submit these in a timely manner as no refunds will be issued 3 months after the date of your cancellation. Should a refund be made in the form of a cheque, please note they generally expire within 6 months from the date of issue. Requests to reissue cheques that have been lost or not banked will not be honoured if older than 3 months.
Please be certain of your cancellation as the registration fee will be applied again upon re-registration.
10. card payments
For payment of other services such as private lessons, ad-hoc lessons and shop items, we accept most major debit and credit cards. We do not accept American Express.
11. private & ad-hoc swimming lessons (non-members)
Upon booking, payment must be made in full to secure your booking. We are under no obligation to refund or transfer your payment in the event that you are unable to attend part of or the entire course of lessons.
12. lesson times
Punctuality is essential – latecomers disrupt lessons and may not be accepted into the class.
13. when we cancel a class
On occasion, due to unforeseen circumstances Lsst Ltd may have to cancel lessons. On such occasions as much notice as possible will be given and a make-up class for the missed lesson will be arranged.
14. make-up lessons
Please try to be flexible when arranging your make up class. Make ups lessons have an expiry of 4 months from the date of the missed lesson. Should you miss your make-up lesson it cannot be rearranged.
15. missed lessons
Any lessons missed cannot be made up. As a courtesy, please inform reception in advance for extended absences. Chiswick customers only – please also refer to the missed lesson allowance clause 9.
For health conditions leading to missed lessons, medical documentation such as prescriptions, medical reports, appointments notifications etc. confirming the absence will be accepted. This documentation must be provided within one week of the missed lesson afterwhich allowances in the form of make-up classes will be considered. This includes anyone suffering from ear infections, chicken pox and conjunctivitis, who should not attend swimming until the symptoms have cleared. Under no circumstances must anyone suffering from symptoms or occurrences of diarrhoea and vomiting attend swimming until they have been fully clear of these symptoms for at least 48 hours prior to your next lesson.
17. nut free zone
Please note that our premises are nut free zones. For the safety of our children with nut allergies, we request that NO nuts or products containing nuts are brought or consumed on the premises.
18. annual breaks
Easter and Christmas are our standard club breaks. Members are not charged for these periods; please take note of the specific dates upon registration. These are also posted on our website and on the notice board. For the sake of continuity, we do not break for half term.
19. adverse weather
We are under no obligation to refund lessons missed due to a pool closure caused by adverse weather, likewise if you are unable to attend lessons due to adverse weather local to you while the pool remains open. We will make reasonable attempts to reschedule lessons should they be affected by adverse weather however this is not automatic and will take time to arrange.
20. change of members details
21. increase of costs
Lsst Ltd reserves the right to increase membership costs. All members will be given sufficient notice in advance.
For last minute changes that affect many customers, Lsst will communicate mainly via email as well as email blast from our database. This correspondence can land in your junk/spam box. Please check your junk/spam mailbox regularly to avoid missing any important correspondence from us.
23. terms & conditions
From time to time we may update these terms and conditions by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 7 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.
For insurance reasons, failure to agree to and submit our terms and conditions prior to your first lesson means your child will not be able to attend his/her first lesson or any lesson thereafter until the terms and conditions have been received. As a specific class will have been allocated for your child, fees will still be due in the event the terms and conditions have not been submitted.
25. accompanying adults
Strictly no children are to be left unattended. Outside of their class all children are the sole responsibility of the parent or carer. Parents or carers must not leave the premises during their child’s lesson.
26. personal property
Parents/Carers are responsible for the security and safe use of all personal property including money, mobile phones, keys, watches, computers etc. and Lsst Ltd shall not be responsible for any loss of or damage to any such property.
News, general and specific notices are displayed throughout the teaching facilities.
28. accident and injury
In the event of an accident, an accident report form (available at reception) must be completed and signed by a parent/guardian as well as the teacher – should the accident happen in the pool. Lsst Ltd staff hold general & paediatric first aid certifications and take every precaution in the protection and safeguarding of all club members. Safety Notices are prominently displayed throughout the facility, please take note of these and ask any of your visitors to do the same.
29. watching week
Parents and carers are permitted to watch the lessons once a month with a maximum of 2 members per family. To reduce distraction during the lessons we require full co-operation therefore please observe quietly. Exceptions (apart from parents who work full time and Grandparents visiting from afar) to our watching week policy cannot be made. Please take note of our watching week procedures on our website.
30. video and photography
Video and photography are not permitted anywhere in the facility.
31. complaints procedure
A complaint about any matters relating to Lsst Ltd, it’s policies or administration should be directed in writing to the administration department at email@example.com. Any reasonable complaint shall receive fair and proper consideration.
32. photographs, images and promotional material
It is the custom and practice of Lsst Ltd. to include some photographs or images of pupils in our promotional material, social media, website or to publicise events and the achievements of our pupils. These images may be taken in and around the swim school and will not be used by Lsst Ltd for any other purpose. We will never include the names and ages of the pupil without prior consent from the parents. If you do not consent for your child to be photographed you can ‘Opt Out’. Simply send an email to firstname.lastname@example.org stating your request to ‘Opt Out’. We will respond by acknowledging your request.
33. safeguarding policy
Lsst Ltd are committed to providing a safe and positive environment for all our pupils and take all necessary steps to ensure that good practice procedures at our clubs are adhered to. Our full safeguarding policy can be viewed here. A copy is also held and can be viewed at your chosen club.
34. questions & queries
For general questions and queries please speak to reception. For pupil progress updates and or concerns, please direct these in writing to email@example.com, your email will be forwarded to the relevant person. It is important that instructors are not disturbed or interrupted at the poolside.
A waiver of any right or remedy under the contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by Lsst Ltd to exercise any right or remedy provided under the contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
36. third party rights
Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
37. governing law
The contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the contract or its subject matter or formation.
Any diversion from the above terms and conditions are gestures of goodwill on the part of Lsst Ltd.
LSST is a private club and Right of Admission is reserved.