Terms & Conditions

Inyoni Ltd – Terms & Conditions (Core Legal)

Version 2.3.2 – Effective 10.10.25

These Terms & Conditions (“T&Cs”) govern all services provided by Inyoni Ltd (“we”, “us”, “our”) to members (“you”, “your”).
By enrolling or attending lessons, you agree to these T&Cs to the exclusion of any other terms.

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1. Membership & Classes

Membership is continuous and ongoing month-to-month unless cancelled in writing (see Clause 3).
Lessons run on a 12-month cycle (September – August) with 48 teaching weeks spread across the year
(note: Monday lessons typically run for 46 weeks due to bank-holiday closures).
Class progression: pupils remain in their current class until ready to move to the next level, at which point a new class will be allocated according to our schedule to further their progression.
Parents may also request a different day or time, subject to availability.

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2. Payment

Fees are payable monthly in advance by Direct Debit.
Fees are calculated based on the actual number of lessons scheduled in each calendar month — some months may have 3 lessons, others up to 5 lessons.
Advance fees and a Membership fee of £80 (non-refundable) per swimmer, are payable upon registration.
Advance fees apply for lessons delivered before the first Direct Debit.
Missed or cancelled Direct Debits: all outstanding fees remain due immediately.
Admin fee: a £25 administrative charge applies to the collection of swimming fees by any method other than Direct Debit, including repeated late or failed Direct Debit payments, or failure to set up your Direct Debit within 2 weeks of enrolment.
We may review and adjust lesson fees once a year, with at least 30 days’ notice given before any change takes effect.
No fees are charged for planned closure periods such as Christmas, Easter and the end-of-August break.

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3. Cancellations

4 weeks’ written notice (email or via Member Hub) is required to cancel.
Cancelling a Direct Debit mandate does not cancel your membership; all fees remain due for the notice period.
Notice periods start from the date we receive your written notice.
Membership is deemed cancelled only once written cancellation has been received from you and formally acknowledged in writing by us.
Re-registration after cancellation is subject to availability and will incur a new membership fee.

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4. Missed-Lesson Allowance & Illness

Each membership may claim up to 4 missed-lesson allowances per teaching year (Sept – Aug) for planned absences; requests must be submitted in advance and cannot be back-dated or carried forward.
Cancelling part-way through the 12-month cycle: the allowance will be pro-rated at 1 lesson per 3 months of active membership. Any allowance taken above this entitlement will be charged in the final payment.
The missed-lesson allowance is a goodwill policy and does not create an entitlement to reschedule or credit lessons beyond what is expressly provided.
This allowance does not reduce your obligation to pay fees during the 4-week cancellation notice.
Make-up lessons for illness require medical evidence within 2 weeks of the missed lesson; approved make-ups must be taken within 4 months.
We reserve the right to refuse entry if a swimmer is deemed unfit to swim by the instructor on duty.

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5. Our Cancellations

We may cancel or reschedule lessons for safety, emergency or operational reasons.
Where possible, at least 24 hours’ notice will be given for planned maintenance or known disruptions.
In emergencies (e.g. sudden equipment failure, water-quality issues, weather-related closures), notice may be as short as 30 minutes to a few hours.
Our liability is limited to offering a make-up lesson or credit; no cash compensation is provided.
We may use a qualified substitute teacher where required.

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6. Refunds

Card payments are non-refundable unless required by law.
Any agreed refund will be made by bank transfer only and must be claimed within 8 weeks of cancellation.
Refunds will only be made to the original payer’s account.

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7. Safety & Behaviour

Parents/carers must remain on-site during lessons; children must not be left unattended.
All swimmers must shower before entering the pool and wear appropriate swimwear; babies must wear two layers (swim-nappy + snug-fit costume).
Parents/carers are responsible for ensuring their child is medically fit to participate in swimming lessons. Any known medical conditions must be disclosed at registration.
Running, disruptive or unsafe behaviour is not permitted; serious breaches may result in immediate termination of membership without refund.
We may remove anyone using unauthorised photography or video equipment.

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8. Liability & Risk

We take every reasonable step to keep our facilities safe, but personal belongings, vehicles, pushchairs and valuables are brought at your own risk, and we cannot accept responsibility for any loss or damage.
Parking is at the vehicle owner’s own risk.
We are not liable for any indirect or consequential loss or damage; our responsibility is limited to the value of fees paid for lessons that were not delivered.
By attending lessons, you accept that swimming and poolside activities involve inherent risks which cannot be completely eliminated.
Nothing in these T&Cs limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be limited or excluded by law.

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9. Force Majeure

We are not liable for failure or delay in providing lessons due to events beyond our reasonable control
(e.g. extreme weather, utility failure, government restrictions, pandemics).
Where lessons are disrupted by such events, we will make reasonable attempts to offer a make-up class or reschedule lessons, but this cannot be guaranteed, and no cash compensation will be provided.
If lessons cannot resume within 6 consecutive weeks due to a Force Majeure event, either party may terminate the membership without further liability (except for fees due up to that date).

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10. Data Protection

We comply with UK GDPR. By enrolling, you consent to us holding and processing your data for lesson administration and communication.
We may share your data with trusted third-party providers (e.g. booking or payment platforms) strictly for the purpose of administering lessons and payments.
Our full Privacy Policy is available on our website.

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11. Governing Law

These T&Cs are governed by the law of England & Wales; any disputes fall under the exclusive jurisdiction of its courts.

Right of Admission Reserved