LSST Ltd, registered at No 11 Wilson Walk, off Prebend Gardens, Stamford Brook, London, W4 1TP, provides swimming tuition and practice services for parents and children (Club Members) for a fee payable in advance to cover such tuition, services and facilities for the specific club.

payment

Swimming fees are payable monthly in advance by Direct Debit.

administration charge

All enrolment documents carry a £30 non-refundable administration charge.

deposit

A standard 4 week deposit is required upon registration. This is mandatory and will be refunded when classes are cancelled providing the required cancellation procedure is followed – see below.

cancellation

4 Consecutive swimming weeks notice is required in writing (letter or email) for the cancellation of lessons. Should this not be issued, your deposit or part thereof will be retained.

refunds

Other than the standard deposit, refunds are not available.

lesson times

Punctuality is essential – latecomers disrupt lessons and may not be accepted into the class.

missed lessons

Any lessons missed cannot be made up, however for extended periods away please inform reception in advance. For illness see below.

illness

For health conditions leading to the non attendance of classes, a doctor’s note documenting the absence will be required. Only upon submission of this note can allowances in the form of make up classes be considered.

If you or your child is showing persistent symptoms or occurrences of diarrhoea and vomiting, we strongly request that you do not attend class.

Under no circumstances must anyone suffering from symptoms or occurrences of diarrhoea and vomiting attend swimming until they been fully clear of these symptoms for at least 48 hours prior to the lesson, and after receiving confirmation to swim again from your doctor.

personal property

Parents/Carers are responsible for the security and safe use of all personal property including money, mobile phones, locker keys, watches, computers, etc.

annual breaks

Easter, August and Christmas are our standard club breaks. Members are not charged for these periods; please take note of the specific dates upon registration. These are also posted on our website and on the notice board. For the sake of continuity we do not break for half terms – lessons continue as normal.

change of members details

Parents are responsible for the notification of any changes to their address, contact details, pupil’s health and/or condition and also if there is a change of care-giver. These changes and any other relevant changes should be made in writing and conveyed to the administration department. The security and care of our pupils is of paramount importance to us. The Data Protection Act of 1998 protects all data.

increase of costs

LSST Ltd reserves the right to increase membership costs. All members will be given sufficient notice in advance.

notices

News, general and specific notices are displayed mostly throughout the teaching facilities but some can also be found on our website, Facebook and Twitter feeds.

photographs, images and promotional material

It is the custom and practice of Lsst Ltd to include some photographs or images of pupils in our promotional material or to publicise events and the achievements of our pupils. These images may be used in various media, including the our website, Twitter and Facebook feeds and in the press.

We will never include the names and ages of the Pupil and the Pupil’s image without prior consent from the parents. We do not disclose any personal information regarding our pupils. Prior notice regarding photographer visits will be communicated to all parents in advance, providing the opportunity to ‘Opt Out’. Should you wish to ‘Opt Out’ please inform the Administration Department as soon as possible, asking for acknowledgement of your ‘Opt Out’ request.

complaints procedure

A complaint about any matter of Lsst Ltd policies or administration should be directed in writing to the administration department. Any reasonable complaint shall receive fair and proper consideration and a timely response.

changes to terms and conditions

We reserve the right to update / amend these Terms and Conditions at anytime. Notice will be given of any changes made by sending either an updated version or notification of any minor changes. You are free not to accept these changes but we would ask for notification in writing of your non acceptance within 14 days of receipt. Failure to do this will entitle us to treat our agreement with you as being subject to the updated version.

right of admission

Laura Sevenus Swimming Tuition is a private club. Right of admission is reserved.