enrolment process

booking

Booking is subject to availability and can be requested and discussed over the phone or via email. Initial requests to swim can be made via our website. When booking baby classes we try our best to consider their routines such as sleep and eating patterns however due to availability, these do not always fit with the current schedule.

In this instance we then offer the next most suitable class and keep you updated of any changes in the schedule. All children above the age of 2 years old will be assessed first, after after which a suitable day and time will be offered.

classes offered

Swimming lessons are on an ongoing basis – until your baby/toddler/child progress to the next level. At this point a different class is selected to accommodate and further their progression.

rebooking

Rebooking is only required for private lessons. You are not required to rebook for our standard ongoing lessons.

scheduling

Ongoing lessons are open ended therefore any requests to change times will be considered and made as soon as the schedule allows it.

commencement of tuition

For insurance purposes memberships can only commence when the completed enrolment pack (detailed below) along with the required payment has been received. Necessary paperwork and payment not received by the requested date, will result in your booking being automatically lost.

club membership

An enrolment package together with terms and conditions, forms the administrative part of our membership. It includes a monthly subscription to be paid by Direct Debit and is calculated on 4 lessons per month over an 11 month period (or 44 teaching weeks) from September through to July. No Direct Debit collections are made for the month of August when we are closed for regular lessons.

Direct Debits are collected on the 5th day of each calendar month, or the first banking day thereafter.

the enrolment package

The enrolment package contains details on the following: refundable deposit, administration charge & monthly direct debit payment.

commencement of tuition

For insurance purposes memberships can only commence when the fully completed enrolment pack along with payment has been returned.

cancellation of club membership

To ensure your deposit is refunded in full, we ask for 4 consecutive swimming weeks notice for the cancellation of lessons. This must be done in writing (via letter or email) and directed to the administration department. Verbal cancellations are not accepted.

when we cancel a lesson

On occasion due to unforeseen circumstances LSST Ltd may have to cancel lessons. On such an occasion, as much notice as possible will be given and a refund or make up class will be arranged.

annual breaks

No swimming fees are charged during club closure periods. Traditionally these are; Easter, the summer holidays and the Christmas period. Please refer to our club breaks for exact dates.

increase of fees

LSST Ltd reserves the right to increase membership costs. Adequate notification will be given.

notices

News, general and specific notices are displayed mostly throughout the teaching facilities but some can also be found on our website, Facebook and Twitter feeds. Please take note of these for the health, safety and general comfort of everyone. Important information will always be shared via email.